Frequently Asked Questions
What’s your cancellation policy?
We understand that plans change! We allow for a 75% refund for any order cancelled after confirmation. Orders cancelled less than 48 hours before delivery date will not be eligible for a refund. Rescheduling to a new delivery date will incur an additional $50 fee.
退订/退款规定是
什么？
我们理解您的计划会有变动，请您第一时间和我们的客服联系，我们会退回75%的订单金额。如果在送货时间48小时取消订单，则不予退款。重新安排送货日期将额外收取50美元的费用。
Where do you deliver?
We deliver within 10 miles from 450 Washington St, New York, NY 10013.
* For Jersey customer, unfortunately we only deliver to Jersey city and Hoboken.
送货范围都包括哪里？
我们的花艺工作室在450 Washington St, New York, NY 10013。送货范围是方圆10英里内。
-
对于新泽西的客户，很遗憾我们只送到泽西市和霍博肯。
What time is delivery?
We are a small business, no single day has the same schedule so we cannot guarantee a specific delivery time. Typically, our deliveries are made between 11Am-4pm EST.
送货时间是什么时候？
我们是一家小型花艺工作室，所以每天的安排都有所不同，无法保证具体的送货时间。我们的送货时间通常为美国东部时间（EST）上午11点到下午4点之间。
How long do the flowers last?
Floral design is, at its core, an ephemeral art form. We hand select florals 24-48 hours before arranging to maximize freshness and longevity. However, depending on the condition of each new environment the florals are in, we can not guarantee how long they will last. We recommend embracing and enjoying the beauty of impermanence that each arrangement allows for in the time it has with us.
花卉能保持多久？
花艺设计本质上是一种短暂的艺术形式。我们在为您设计前24-48小时内精心挑选花卉，以最大限度地延长花卉的新鲜度和寿命。以为不同的环境原因，我们无法保证花卉能保持多久。我们建议您在有限的时间内欣赏和享受每个花艺作品的美丽。
How do we keep the flowers when we receive it?
Once received, put it in a vase or fill the water to the top as soon as possible. We recommend keeping the florals out of direct sunlight, changing the water everyday, take out any stems that have wilted (each flower will have their own timeline). This will ensure the clean drinking water and happy flowers!
收到花后如何保存？
收到后请您尽快放入花瓶或加满水。我们建议避免阳光直射，每天换水，以及去除已枯萎的花茎（每朵花都有自己的存活时间）。这将确保清洁的水和快乐的花卉！
When is the latest is can put in an order?
We can take an order as late as 24 hours before delivery date. However, please make sure you’ve received a confirmation from us.
最晚可以什么时候下单？
我们最晚可以在送货日期前24小时接受订单。但请先联系客服和我们确认。
I’ve placed on order, but haven’t gotten confirmation!
Please routinely check your Junk/Spam Inbox for an email from our studio, we unfortunately tend to end up there sometimes! You can also preemptively whitelist info@flowersbyjenn.com to ensure confirmation receipt.
我已下单，但没有收到确认邮件！
请定期检查您的垃圾邮件/垃圾箱是否有来自我们花店的邮件。您也可以预先将info@flowersbyjenn.com加入白名单，以确保收到确认邮件。
Do you offer 1:1 workshops / private classes?
We do! Please send info@flowersbyjenn.com for pricing details.
你们提供一对一的工作坊/私人课程吗？
我们提供！请发送邮件至info@flowersbyjenn.com了解价格详情。
Do you do retail, commercial, residential styling, and weekly floral subscriptions?
Yes, we do! We are currently serving accounts in the New York City, Long Island City, Jersey City, Hoboken, and Brooklyn. Please inquire info@flowersbyjenn.com for our packages.
你们做零售、商业、住宅装饰和每周花卉订阅吗？
我们做的！我们目前的服务范围于纽约市、长岛市、泽西市、霍博肯和布鲁克林。请您发送邮件至info@flowersbyjenn.com咨询我们的套餐。
How do you care for the flowers after they're delivered?
Please check out our flower care instructions here to find out how best to take care of your flowers!
送货后如何护理花卉？
请您查看我们的花卉护理说明，以了解如何最好地照顾您的花卉！